Privacy Policy

Your Privacy Matters

What This Policy Covers

This Privacy Policy outlines how 6ixs handles personal information across all services — including our online casino, cricket betting, slots, crash games, and payment processing. We are committed to full transparency about what data we collect, why we collect it, and how it is used and protected.

1. Introduction

Welcome to 6ixs. We are committed to protecting the privacy and security of every person who uses our platform. This Privacy Policy explains what personal information 6ixs collects when you visit our website or use our services, how that information is used, who it may be shared with, and what rights you hold over your data.

By accessing or using 6ixs, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we ask that you discontinue use of our services. This policy applies to all users of our platform, including players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and across Bangladesh.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. We encourage you to review this page regularly. Continued use of 6ixs following any update constitutes your acceptance of the revised policy.

2. Information We Collect

We collect personal information in two main ways: information you provide directly to us, and information collected automatically when you interact with our platform.

• Identity information: full name, date of birth, nationality, and a copy of a government-issued identity document required for account verification (KYC).
• Contact information: email address, phone number, and residential address including city and district within Bangladesh.
• Account credentials: username and encrypted password. We never store your password in plain text.
• Financial information: payment method details (bKash wallet number, Nagad number, Rocket number, bank account details) used for deposits and withdrawals.
• Communications: messages you send to our customer support team, feedback submissions, and any correspondence related to your account or disputes.

We also collect the following data automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone.
• Usage data: pages visited, features used, games played, session duration, click patterns, and navigation flow through the 6ixs platform.
• Transaction history: records of all deposits, withdrawals, bets placed, and game outcomes associated with your account.

3. How We Use Your Information

6ixs uses the personal information we collect for the following lawful purposes:

• Account management: to create, maintain, and secure your 6ixs account, verify your identity through our KYC process, and enable access to all platform features.
• Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels quickly and accurately.
• Customer support: to respond to your queries, resolve account disputes, and provide 24/7 assistance through our support channels.
• Platform improvement: to analyse usage patterns, troubleshoot technical issues, test new features, and continuously improve the quality of our cricket betting, slots, and casino offerings.
• Security and fraud prevention: to detect and prevent unauthorised access, suspicious account activity, bonus abuse, and other forms of fraud or collusion.
• Responsible gaming: to monitor gaming behaviour in support of responsible gaming commitments, including identifying patterns that may indicate problem gambling, and facilitating self-exclusion or account cooling-off periods when requested.

4. Disclosure of Your Information

6ixs does not sell or rent your personal data. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist in operating our platform, processing payments, verifying identities, and delivering customer support — all bound by strict confidentiality agreements.
• Legal obligations: when required by applicable law, court order, or government authority, we may disclose personal information to relevant authorities without your prior consent.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your data may be transferred as part of that transaction, subject to the same privacy protections.
• Fraud and security protection: with fraud prevention agencies, identity verification services, or law enforcement when there is a credible suspicion of illegal activity or security threat.

5. Payment Data and Financial Information

6ixs partners with trusted payment processors to facilitate deposits and withdrawals in Bangladesh. When you transact using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or other supported channels, the financial details involved in that transaction are handled securely in accordance with applicable financial data standards.

We retain transaction records as required for financial compliance and dispute resolution purposes. Full payment card or mobile wallet numbers are never stored on 6ixs servers in unencrypted form. Only tokenised or masked references are retained after a transaction is completed.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide our services. If you close your account, we will retain your data for a reasonable period thereafter to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain records for financial and security audit purposes.

Specific retention periods vary depending on the nature of the data and the legal basis for retention. Marketing preferences data, for example, is deleted promptly upon request. Transaction and identity data may be retained for longer periods as required under financial regulations.

7. Security of Your Data

6ixs implements a range of administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, use, alteration, or disclosure. Our security practices include SSL/TLS encrypted data transmission, hashed password storage, role-based internal access controls, regular vulnerability assessments, and secure data centre environments.

While we take reasonable steps to protect your data, no method of online transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to addressing any breach promptly and responsibly. If you believe your account has been compromised, please contact our support team immediately at [email protected].

8. Cookies and Tracking Technologies

6ixs uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without affecting core functionality.
• Analytics cookies: used to understand how players navigate and use 6ixs, enabling us to optimise page performance and identify areas for improvement. Data collected is aggregated and anonymised.
• Functional cookies: remember your preferences such as language setting, preferred payment method, and recently viewed game categories to personalise your experience on return visits.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the availability or performance of some features on 6ixs. We do not use cookies to serve third-party advertising or to track your activity across other websites.

9. Your Rights

As a 6ixs user, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time. We will respond to verified requests within a reasonable timeframe.
• Right to rectification: if any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: subject to our legal retention obligations, you may request deletion of your personal data. We will honour such requests where we are not required by law or legitimate interest to retain the data.
• Right to restrict processing: you may ask us to limit the ways in which we use your data in certain circumstances, for example while a complaint about data accuracy is being investigated.
• Right to object: you have the right to object to our processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests where your individual circumstances warrant it.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We aim to respond to all valid requests within 30 days.

10. Children's Privacy

6ixs is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us immediately at [email protected] so we can take prompt action to delete that information.

Age verification is a key part of our account registration process. We reserve the right to suspend or close any account where we identify or suspect that the account holder does not meet the minimum age requirement of 21 years.

11. Third-Party Links

Our platform may occasionally reference or mention third-party services such as payment providers. 6ixs is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with independently of our platform.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page. In cases of significant changes that may substantially affect how we process your data, we may also notify registered users via email or an in-platform notice.

Your continued use of 6ixs after any changes to this Privacy Policy are posted constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue use of the platform and contact us to request account closure.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 6ixs handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 and committed to resolving all privacy-related matters promptly and professionally.

Email: [email protected] — Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.